Check-ins & scanning
QR scanning, hardware scanners, kiosk mode, and edge cases at the door.
The check-in process, end to end
How FTNSS check-ins work at your gym: the member shows a QR pass, you scan it with a phone, kiosk, or hardware scanner, and the result tells you exactly what to do.
ReadScanning with the camera
Use any phone, tablet, or laptop camera to scan FTNSS member passes - no hardware needed. Setup, tips for fast scans, and what each result color means.
ReadUse a hardware barcode scanner
Plug a 2D USB or Bluetooth barcode scanner into the FTNSS partner app for the fastest front desk: keyboard-wedge setup, supported models, and troubleshooting.
ReadKiosk mode: a locked check-in station
Turn a tablet or desktop into a locked FTNSS check-in kiosk bound to one location, with staff switching by personal PIN - no shared passwords.
ReadManual check-ins & overrides
When a QR won't scan - dead phone, cracked screen - type the pass code or use a manual override. How each path works and why overrides are logged.
ReadScan results: valid, caution, failed
What every FTNSS scan result means - green valid, amber caution, red failed - and exactly what your front desk should do for each.
ReadHandling expired passes
A member's pass scans red as expired - how expiry is calculated from first activation, what to tell the member, and how to turn it into a new sale.
ReadPass for a different location
When a member scans a pass bought for your other location: why it flags amber, whose call it is, and how to set a consistent house policy.
ReadTrain your front desk in 10 minutes
A 10-minute training script for gym front desk staff on FTNSS: scanning, the three result colors, manual paths, and the phrases that de-escalate.
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