Pass for a different location
Passes are sold per location, so a pass for your Kreuzberg site flags amber at Mitte. It's deliberately a judgment call, not a hard no.
Making the call
- Same organization, similar price → most gyms honor it and keep the member happy
- Big price or facility gap → politely direct them to the right site, or honor it once as goodwill
- Set ONE policy and tell your whole team - inconsistency is what generates complaints