Handling expired passes
Expiry is mechanical: a pass runs for its duration in consecutive days from first activation. When it scans red-expired, the fix is usually a fresh pass bought on the spot.
At the desk
- 1Show the member the scan screen - it names the pass and when it ended (their app shows the same).
- 2If they still need access, they can buy a new pass in the app in under a minute - day passes are instant.
- 3If they believe it's wrong (e.g. never scanned before), point them to FTNSS support in their app; don't debug billing at the door.