Managing bookings
View and manage purchases, cancellations, no-shows, and repeat visitors.
See your bookings & sales
Every pass sold at your gym in one list - filter by location, pass type, and date, open any sale for its full story, and export for your records.
ReadBooking statuses explained
What each FTNSS booking status means - purchased, active, used, expired, refunded - and how a pass moves between them.
ReadCancellations & member refunds
Members self-cancel unused passes within 7 days - no front-desk arguments, no work for you. What you see, and how your payout adjusts.
ReadNo-shows & breakage: you still get paid
Members who buy and never scan in: after the 7-day refund window their pass revenue is yours to keep - FTNSS calls it breakage and tracks it in analytics.
ReadSpot & win repeat visitors
Travelers come back - to your city and your gym. How FTNSS surfaces repeat buyers in analytics, and how to convert them to longer passes.
ReadBooking notifications
Choose how you hear about new sales and check-ins: in-app inbox, email, and per-category controls per staff member.
ReadCheck-in history & the activity log
Every scan at your gym is logged - who, when, which pass, which staff member. Where to find check-in history and the location activity log.
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