Cancellations & member refunds
Cancellations are self-serve for members and hands-off for you: FTNSS enforces the rules, your dashboard reflects the outcome.
How it plays out
- 1A member cancels an unused pass within 7 days in their app.
- 2The booking flips to Refunded and the QR stops scanning.
- 3The amount nets off a future payout (the settlement window guarantees it's never money you already received).
Good to know: Used passes can't be cancelled by members. If someone requests a goodwill refund at the desk, send them to FTNSS support - keep billing off your counter.