Refunds & the 7-day window
Refunds are handled by FTNSS so you never argue at the front desk: unused passes are refundable for 7 days, used passes are not.
The rules
- Within 7 days of purchase and never scanned → member can self-refund in the app
- Scanned once → the pass is used; no refund
- After 7 days → no self-refund; support handles genuine exceptions
Because the settlement window is longer than the refund window, a refund simply reduces a future payout - it can never pull back money already deposited.