Reviews & ratings
How the FTNSS score works, responding to reviews, and building trust.
How reviews & the FTNSS score work
Only members who actually trained can review - after their pass is used. How the /10 FTNSS score and its subscores (equipment, cleanliness, staff, value) are computed.
ReadRespond to reviews publicly
Public replies show every future reader how you run your gym. Who can respond (a role capability), and reply templates that build trust.
ReadHandle a negative review
A bad review isn't an emergency - an unanswered one is. The playbook: read the subscores, reply once and well, fix the real thing.
ReadGet more (real) reviews
Reviews compound: they lift your score, your search ranking, and your conversion. Legitimate ways to earn more - and what's against the rules.
ReadReport a review
When a review breaks the rules - fake, abusive, or about a billing dispute - report it for FTNSS moderation. What qualifies and what happens next.
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