Payment troubleshooting
Nearly every payment issue is one of the five below. Start at the top.
The usual suspects
- Payout "missing" - check the ~10-day hold first; most "missing" money is simply still settling
- Charges disabled - your payout account needs a document; open Connect payouts and complete the prompt
- Your payout account shows less than Finance - FTNSS Cash sales settle separately; check the FTNSS Cash tab
- Wrong payout account - update it from Connect payouts; future sales will settle to the new account
- A specific sale looks off - open it in Finance; refunds and promo codes are itemized per transaction
Still stuck? Contact partner support with the transaction ID from Finance - we can trace any payment end to end.