Usage: check-ins & the busiest-times heatmap
Usage is the floor truth: when members come, how they get validated, and whether your door process is healthy.
What to watch
- The heatmap - day × hour intensity of check-ins; staff your desk (and pitch class times) around it
- Unique members vs check-ins - regulars vs volume
- Validation mix - camera vs hardware scanner vs manual
- Manual-override rate - should stay low; a climb means scanner or pass friction at the door